Customer Service Policy

PETstock is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2-5* business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you via phone within 2 business days to arrange an agreeable alternative item, or a full refund.

*Please see our Terms and Conditions for more information.