Autoship

Your pet’s favourite products, at your door, when you need them. It’s super easy to set up and you can adjust your order at any time. Available on all the essentials - dog food, cat food, pet flea & tick treatments, vet prescription diets and much more. What’s not to love? Set your Buddy’s favourite products on Autoship today.

• Save up to 5% on full priced Autoship items
• You set the schedule
• Add or remove items easily
• Cancel at any time
• It's all automated, you never need to worry about running out again

We offer Autoship on the products your Buddy needs on a regular basis – think food and flea and tick treatments.

When a product is available for Autoship you’ll see it as an option when you add the product to your cart as well as during the checkout process. Just select your frequency and you’re ready to go!

Log into your Petstock account, Go to My Autoships under your account section to view your currently scheduled deliveries.

From here you can update the frequency of your delivery, add or remove products and update your payment details.

Absolutely! Autoship is super-flexible and you aren’t locked into anything. You can pause or change delivery dates, add or remove products. You call the shots – make Autoship work for you.

You can cancel your Autoship by logging into your Petstock account and selecting My Autoships or you can contact our Customer Experience Team for support.

The price of your Autoship item is calculated by the current retail product price on the day your order is processed. New Autoship orders that are set up during a sale period will receive the advertised sale offer on their initial delivery of the product/s and the Autoship discount on all subsequent deliveries. Please note, the Autoship discount amount is a percentage of the full price of the product selected as indicated on the specific product page. The price you commit to on your Autoship may change in line with product price changes on the day your Autoship order is processed.

When you purchase items that are eligible you will be given the option to add them to an existing Autoship. Want them at a different frequency? No problem, you can set up as many separate Autoship deliveries as you need.

As part of the validation process for Autoship orders, a transaction of 1c will be charged to your credit card for a period of five days, after which time the value will be refunded in full.

The reason/s for which your Autoship order has failed will be highlighted in the email you received. The most common reason may be that your payment method needs updating. Check the My Account section to see that your payment method is still valid and update if necessary. If you are not sure why your order has failed please call 0800 13 PETS (7387) : Mon-Fri: 8am-5pm (NZDT) to chat with a team member from our Customer Experience Team who will be happy to help.

You will receive an email from us three days before we send your Autoship order. At this point you are able to make any changes you like to your order. We'll then send you a confirmation email (Tax Invoice) once your order has been packed and is on its way to you!